India’s business process outsourcing (BPO) industry has risen at an exponential rate in the last decade. After the Philippines, India is the world’s 2nd largest BPO destination. By 2025, the industry is estimated to employ over 4 million people and produce revenue of US $225-250 billion.
The BPO industry has been a major contributor to the Indian economy. Millions of people have been employed as a result, and the country’s GDP has increased. We’ve created a list of 10 BPO companies in India for you.
List of 10 BPO companies in India
1. Genpact
2. Tata Consultancy Services
3. WNS Global Services Private Ltd.
4. EXL Service
5. Wipro BPO
6. Firstsource Solutions Ltd.
7. Infosys BPO
8. Aditya Birla Minacs Worldwide Ltd.
9. Aegis Ltd.
10. Hinduja Global Solutions
1. Genpact
Genpact is India’s largest BPO company. As a business entity under General Electric, Genpact commenced operations in 1997 with 20 workers. Former President and CEO Pramod Bhasin established a pilot project to turn GE Capital’s back-office services activities into one of the world’s first large-scale captive firms. Genpact is a multinational corporation with operations in over 30 countries and is led by a 17-member executive committee known as the Genpact Leadership Council.
2. Tata Consultancy Services
Tata Consultancy Services Limited, headquartered in Mumbai, is an Indian multinational information technology (IT) services and consulting firm created in 1968 by a division of Tata Sons Limited. TCS BPO Services (Tata Consultancy Services Business Process Outsourcing Services) is a renowned provider of cutting-edge business solutions across numerous industries. The CII’s Excellent Energy Efficient Unit Award was given to TCS BPO Services in 2009.
3. WNS Global Services Private Ltd.
WNS Global Services Private Ltd. is a leading provider of business process management services in India. British Airways introduced WNS in 1996. The company has its expansion with 60 delivery centers in 17 countries worldwide. They provide innovative and transformative solutions to numerous industries, including financial services, accounting and insurance, manufacturing, human resources, and customer experience services.
4. EXL Service
EXL Service is a company that provides worldwide corporations with business process outsourcing services and solutions. Vikram Talwar and Rohit Kapoor co-founded EXL in 1999. In 2013, EXL was one of three firms that offered business process outsourcing services and were listed on the US stock exchanges. EXL Service is a global analytics, operations, digital, and Artificial intelligence (AI) solutions company with clients in the insurance, health, manufacturing, travel, retail, and finance industries.
5. Wipro BPO
Wipro BPO is one of the world’s largest BPO service providers, with more than 28 centers in 11 countries. Bangalore is the headquarters of Wipro BPO India. Since July 2020, Thierry Delaporte has been the CEO and managing director of Wipro. Finance and Accounting, Loyalty Services, HR Services, and Knowledge Services are among the services offered by Wipro BPO India. Wipro BPO earned 251.5 crores in revenue in June, making it one of India’s top ten BPO firms.
6. Firstsource
Firstsource is a subsidiary of the RP-Sanjiv Goenka Group, which delivers business process solutions to more than 100 enterprises throughout the world. It was founded in 2001 and had INR 51 billion in revenue in 2021.
Firstsource, a publicly traded firm on the Indian Stock Exchange, employs approximately 28,000 individuals in the United States, the United Kingdom, Puerto Rico, India, and the Philippines. Digitally Empowered Contact Center, Intelligent back office, Platforms, Automation, and Analytics are some of the services offered by Firstsource.
7. Infosys BPO
Infosys BPO Ltd., the company’s business process outsourcing division, was created in April 2002 in Bengaluru, India. Infosys BPO provides transformational advantages and integrated outsourced services across 14 countries in Asia, the United States, Europe, and the rest of the world.
The organization is one of India’s biggest outsourcing firms, according to NASSCOM. In 2014, Infosys BPO received the Golden Peacock National Training Award, while in 2012, the World HRD Congress presented Infosys BPO with seven prizes.
8. Aditya Birla Minacs Worldwide Ltd.
The Aditya Birla Group is a Mumbai-based Indian multinational conglomerate. It employs more than 1,40,000 people in 36 countries. Seth Shiv Narayan Birla launched the company in 1857. The Aditya Birla Group acquired a controlling share in Minacs Worldwide Inc. Canada through its TransWorks subsidiary in 2006, resulting in the united Aditya Birla Minacs organization. Business Process Outsourcing, Web Based Services, Finance & Accounting, and HR Services are all services provided by this company.
9. Aegis Limited
Aegis Limited was founded on January 7, 1992, and has been in operation for the past 30 years. Back office support and business process outsourcing are two of the company’s services.
Aegis Limited is one of India’s largest BPO companies, created by Sengupta, who is widely regarded as the solitary strategist responsible for the BPO industry’s rapid growth. Aegis provides services to the banking, finance, telecommunications, healthcare, travel, hotel, retail, consumer goods, oil and gas, and technology industries around the world.
10. Hinduja Global Solutions
Hinduja Global Solutions was created in 1993 and is owned by the Hinduja Group, a multibillion-dollar firm. With strong domain knowledge in data analytics, back office processing, contact centers, traditional and digital customer care, and HR solutions, HGS provides technology-driven services. HGS has over 41,110 employees across 59 delivery centers in seven countries including the USA, UK, Canada, UAE, India, Philippines, and Jamaica.
These companies are industry leaders in customer service, telemarketing, data entry, and back-office operations outsourcing. With a huge workforce and cutting-edge facilities, they have a strong presence in India. These companies have been instrumental in driving the growth of the BPO industry in India and are expected to continue to do so in the years to come.
FAQ-
Which is the best BPO in India?
Genpact is the best BPO in India.
Who is the biggest BPO company in India?
Genpact is the biggest BPO company in India.
How many BPOs are there in India?
There are estimated to be a total of 374 BPO companies in India.
What are the best BPO companies?
Genpact, Accenture, Wipro, EXL Service, TCS, and IBM are some of the best BPO companies.
Is Wipro a BPO company?
Yes, it’s one of the largest BPO service providers on a global delivery platform.
Is Accenture a BPO company?
It is a Consulting, IT software, and BPO company.
Is TCS a BPO?
Yes, TCS provides Business Processing Outsourcing services.
Why is the BPO job the best?
BPO jobs are best in terms of life-work balance, good sources of career advancement, great facilities for their people, competitive salary packages, and benefits.